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These General Terms and Conditions of Use and Sale of Services of the Website www.alfred.travel (hereinafter the Terms and Conditions) are published by the company Guz Biz International S.A.S (hereinafter "Alfred" or “Alfred Travel”), a simplified joint-stock company with share capital of €10,000 and headquarters at 8 route de Samois, 77210 Avon, France, registered in the Paris Trade and Companies Register under number 904 582 558 and publisher of the site www.alfred.travel (hereinafter the "Website").
Email address: we-are-alfred@alfred.travel
These Terms and Conditions will define the terms under which Customers and/or Users are permitted to use the Website and the terms of access to and operation of the Services offered by Alfred on the Website.
www.alfred.travel is an online platform that offer services to individuals or professionals who would like information about their trip to Paris, and/or products and services that facilitates their stay in Paris. Only Alfred general terms and conditions shall apply in the valid online version at the time of the order (https://www.alfred.travel). Alfred may accept variant clauses only in the case of explicit written agreement.
The Website offers online booking and payment of these services.
The following terms will be taken to have the meaning explained below:
a) “Booking” means a Customer’s request for Services as evidenced by our records.
b) “Customer” and “You” refers to any person who makes a Booking (whether directly or indirectly through our Website).
c) “Contract” means the contract between Alfred and the Customer for the provision of the Services on these Terms;
d) “Price” means the price(s) for the acquisition of a Service or product offered by Alfred on the Website or by quote.
e) “Services” refers to the range of product and services offered by Alfred on the Website.
f) “Terms and Conditions” refers to this document, entitled "General Terms and Conditions of Use and Sale of Services".
g) “User” refers to anyone who browses or uses the Website. Their use of the Website is governed by these Terms and Conditions
h) “Partners”: third parties with which Alfred Travel maintains partnership business relationships and in which it may delegate contractual rights and obligations arising from the performance of this contract;
i) “We”, “Our” and “us” refers to Guz Biz International S.A. (Alfred)
j) “Website” refers to the internet platform www.alfred.travel. The Website includes its technical and software infrastructure and content, including text, sounds, still or animated images, videos and databases, hyperlinks, tree structures, navigation mode, layout, design, etc.
k) “Deposit” refers to the amount of money that the Customer deposits under the conditions specified by herein terms and conditions to access Alfred’s services,
l) “Return Date of the Deposit” is the banking day specified by the deposit transaction when Alfred undertakes to refund the deposit to the Customer.
m) “Touristic Guide” refers to a product that the Customer can order online as defined in these general conditions and its annexes.
n) “Taylor-made Itinerary” refers to a product that the Customer can order online as defined in these general conditions and its annexes.
o) “Welcome kit” refers to a product a Customer can order online, and which is given to the Customer for a limited period of time defined in article 5.
p) “Luggage / bag / items / Belongings / Goods” refers to any piece of luggage or bag owned by (or otherwise under the care of) a Customer transported and stored by Alfred pursuant to these Term.
q) “Luggage Delivery Services” refers to our service of delivering, portage or transfer of the Luggage to the Customer.
r) “Coverage Area” means the area we service. Please contact Alfred’s customer service for details including a list of postcodes covered.
s) “Customer Collection Address” refers to the collection location/address confirmed by the Customer and accepted by Alfred at the time of Booking for the collection of the Luggage.
t) “Customer Delivery Address” refers to the collection location/address confirmed by the Customer and accepted by Alfred at the time of Booking for the delivery of the Luggage.
u) “Prohibited Items” means any items prohibited by national law where services are provided by Alfred, to the Customer
v) “Excluded Items” means any items prohibited by Alfred where services are provided by Alfred, to the Customer
w) “Scheduled Time” refers to the agreed scheduled time for (i) the delivery of the Luggage by us to either the Delivery Address or the Airport or Train Station Delivery Address and/or (ii) the making available to us by the Customer of the Luggage at the airport or Train Station or Customer Collection Address as set out in the Booking;
x) “Intellectual Property Rights” means patents, registered designs, trademarks, utility models (whether registered or unregistered), applications for any of the foregoing and the right to apply therefore in any part of the world; copyrights, design rights, data based rights, topography rights, know-how; all other similar equivalent rights arising or subsisting in any country of the world in relation to the Website or any part of it;
3.1 Subject and Scope
These Terms and Conditions including its annexes, form the Contract between Alfred and the Customer or Partner for the provision of the Services. These Terms and Conditions including its annexes apply to all visitors (henceforth, Users) of Alfred Travel website, and to any interactions made by them to request a service (Customers).
3.2 Mandatory acceptance
Access to, navigation, use of and registration on the Website imply full acceptance of these Terms and Conditions and its annexes. All users or Customers of the site acknowledge that they have been fully informed of and are bound by these general conditions including annexes, which form a binding agreement.
Before any use or reservation of an Alfred service, it is imperative to be aware of these terms and conditions applying to all services, and those applying to specific services as described in annexes. Customers will acknowledge their consent by 1) ticking the box or 2) by signing a paper base purchase or 3) accepting digital receipt sent through mail where the conditions will be made available to read or 4) by proceeding with payment of the quote submitted by email.
If the Booking was made on the Customer behalf by a third party, the customer continued use of our Services means the Customer agree to these Terms. If the Customer does not accept these Terms, the Customer is advised not to use the services. If the customer has a Booking that has been made on his behalf, Customer is advised to exercise their right to cancel his Booking.
Alfred Travel reserves the right to change these Terms and Conditions without prior notice, and any changes will be published on the website. The amended Terms will be effective upon the effective date indicated in respect of Services agreed after that effective date.
3.3 General Conditions
If at any point we do not invoke one of the clauses in these Terms and Conditions, this may not be interpreted as a renouncement to enforce this clause later.
Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied other than expressly incorporated into the Contract in writing. No addition to, variation of, exclusion or attempted exclusion of any term of the Terms shall be binding on us unless in writing and signed by a duly authorized representative of us.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
We shall be entitled to exercise a lien over any property belonging to the Customer (including retaining possession of any Bag) in our possession pending payment of any charges due to us.
Termination of this Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
A person who is not party to the Contract shall not have any rights under or in connection with it.
We reserve the right to subcontract the performance of all or some of the Services to a third party or agent.
Any notice served by email shall be deemed delivered.
We operate promotions from time to time and reserve the right to amend and withdraw any promotions at any time.
Alfred does not guarantee that the Website is free of errors and malfunctions. The algorithm used in calculating prices of services on the website may be subject to errors from time to time. Consequently, Users, Customers, or Partners accept that prices are subject to revision as long as they are amended by Alfred through email or in writing 48h prior to the date requested service may be performed (even if payment by the customer has been made). In such cases, the customer can refuse the price revision and a total refund will be made by Alfred.
Customer must be over 18 years of age to enter into a Contract with Alfred.
These Terms shall be governed by and construed in accordance with the laws of France and the parties agree to submit to the exclusive jurisdiction of the courts of France.
The Website is accessible to its Users via internet on a fixed or mobile device with a web browser.
The access of our Websites is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the Website. You may only download to your personal computer for viewing purposes and print out a number of pages
It is expressly forbidden to enter links on this page, regardless of the intended purpose, without the prior permission of Alfred Travel. If you find links on other sites that allow you to access this page, we inform you that Alfred Travel has no responsibility, either as to the page’s provenance or the contents entered therein. Thus, no responsibility is assumed for ads and campaigns that use the Alfred Travel brand without being properly legitimized.
Users who wish to establish a link between a page of their ownership and this site may do so, by providing prior authorization via the email mentioned herein: we-are-alfred@alfred.travel.
4.1 Registration for using Alfred Services
The customer must fill a form to use Alfred directly from the web browser under https://www.alfred.travel. To register for our services, the customer has to provide the following information:
– First and Last Name
– An address to perform the service
– An email address
– A mobile phone number
– A copy of an official document like passport, driving license, ID
The last point is a French legal requirement. Note that this copy can be either a scan of your document, or a picture of its photo page (for example done with your Smartphone’s camera under condition the quality is good enough)
4.2 Users conditions and information
4.2.1 User Declaration
The User declares that he / she is of legal age, has the legal capacity to conclude the present contract and to use the Website in accordance with the provisions of the present terms which he understands perfectly and accepts. The User agrees to assume full financial responsibility for any use of the Website.
The User declares, moreover, that all the information communicated during the opening of the account is true, complete and exact and he undertakes to update them.
4.2.2 Becoming a registered user
If you choose to become a registered user, you will provide an email address and password. You must treat such password as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your password or other security information. You agree to notify us immediately of any unauthorized access to or use of your password or any other breach of security.
We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have breached any provision of these Terms.
4.3 Limitation of Alfred Travel’s liability
Alfred grants a right of use of the Website, which is non-exclusive and non-transferable. The grant of the right to use the Website does not entail any transfer of ownership.
Alfred does not guarantee that the Website is free of errors and malfunctions. Alfred is expressly subject to an obligation of means and will not be liable for any defects in the operation of the Website. Subject to the mandatory legal provisions to the contrary, Alfred shall in no case and under any circumstances be liable for any indirect damage resulting from the use or inability to use the Website. The User alone bears the risks associated with the use of the Website. In no event shall Alfred be held liable for the possible loss of revenues, profits and consequential costs indirectly incurred by the User as a result of the use of the Website or its possible malfunctions. As a result, the User is solely responsible for the operations that he performs while using the Website.
Alfred Travel is not responsible for any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access to navigation or service provision to Users.
4.4 Case of suspension of access to the Website
Alfred may suspend the connection to the Website, without notice, without claim for compensation, in case of default of payment, cessation of payment, judicial reorganization or serious breach.
The Website is accessible 24 hours a day, 7 days a week, subject to possible breakdowns and maintenance or other tasks necessary for the correct functioning of the Website and/or functionalities and/or equipment. Access to the Website is also subject to force majeure or other events out of Alfred’s control. For reasons linked to the modification of the Website or its maintenance, access to the Website may be cut off for several hours or days, without this giving entitlement to compensation of any kind. The same applies in the event of the Website's permanent closure.
Given the particularities of the internet, Alfred does not offer a guarantee of continuity of service of any kind and is only subject to an obligation of best endeavours in this respect. The User is aware of the specificities of Internet communications and in particular the impossibility of guaranteeing continuous service.
Users and Customers declare that they are aware of the characteristics and limits of the internet, particularly of its technical performance, of response times for consulting, checking or transferring data and of the risks linked to communication security.
Alfred does not accept any responsibility for any damage, including the loss of content or information, linked to the use of or the inability to use the Website.
Any User can book a service with Alfred Travel directly on the website by completing the existing form for this purpose or by emailing at we-are-alfred@alfred.travel. Confirming the booking of the service, the User will become an Alfred Customer.
Except as otherwise agreed and in writing by Alfred, the services provided and contracted are subject to the following Terms and Conditions, as well as its annexes.
6.1 Availability
The availability of any of the services offered by Alfred Travel will always be subject to prior acceptance by Alfred Travel agents, no matter if payment has been proceed or not.
6.2 Service request information
The Customer undertakes to provide all the information requested to complete the service request, ensuring and being responsible for its integrity.
6.3 Payment and Modalities
The Customer must make the full payment of the price before the start of the execution of the service and can do so by credit card directly on the website.
7.1 General Conditions
Stripe, Alfred’s financial partner, is authorized to collect the transaction price through the secure electronic payment system set up on the Website or through any other means set up by Alfred.
Generally, Alfred services aim to facilitate the experience of Customers visiting France and to act as a payment collector, accepting payments from Customer. The amounts charged by Alfred for each product and service will be specified on the Website prior to payment by the Customer.
The role of Alfred is mainly limited to the following product and services:
• Offering secure payment for Customers, supported by its financial partners, Stripe. The Website enables Customers to pay the total of their booking online securely through Stripe service and Alfred to be paid the relevant amount through Stripe service
• Providing product and services to Customers prior and during their stay in France
• Collect and return in accordance with the terms hereof, the security deposits for the Welcome Kit
• Giving Customers automatic insurance coverage, taken out by Alfred, for Luggage storage, delivery, transfer or portage.
7.2 Prices validity and revision conditions
For all Services, prices are inclusive of all taxes, including VAT.
Prices may be modified at any time, without warning, by simply displaying the new prices in effect.
All Services will only be confirmed when the Customer has paid the whole transaction, plus VAT.
However, the prices displayed do not take into account exchange rates or fees linked to the use of a foreign bank card.
All Bookings constitute a definitive order as soon as they are paid in full by the Customer.
Connection and communication fees (internet) linked to the use of the Website are the responsibility of the User or Customer.
Redemption of loyalty rewards and referral credits can only be made against a booking and shall have no cash value and cannot be transferred.
7.3 Payment Method, security and terms
7.3.1 Security in credit card payment transactions
The User must enter all the information shown on the credit card for each purchase made from the Website.
This information is only kept in Alfred’s files for the time needed to finalize the contract (from full payment to any refunds). All information is encrypted on Alfred’s secure server. The User authorizes Alfred to use the information appearing on the payment card to (i) proceed with the purchase of the services requested and process the related costs, (ii) transmit to the Supplier in order to make the reservation, (iii) pay insurance, if applicable, (iv) make authorized refunds. In order to ensure the security of the credit card payment and in the context of the fight against fraud, Alfred reserves the right to implement the secure and authenticated payment “3D Secure” (also called “Verified by Visa” and “MasterCard SecureCode”) on the bank transactions made during the booking.
The customer/user will be asked: a card number, its expiration date and its cryptogram (the last three digits on the back of the credit card). The customer will be redirected to the website of his bank, which will ask to enter a secure code to proceed with and accept the transaction. This service is generally offered free of charge by the customer's bank for payments by Credit Card, Visa and Mastercard. In case of fees, these remain the responsibility of the customer. It should be noted that each bank is free to choose its own means of authentication, and it is therefore the bank that will communicate the secure code to finalize the transaction.
7.3.2 Payment Rejects
Alfred reserves the right to pass on the costs related to payment rejections.
7.3.3 Fraud and Unpaid User
The User assumes all consequences relating to fraudulent and unpaid transactions. He undertakes to honour all fraudulent and unpaid transactions made from the Website.
7.3.4 Refunds
Refunds will be made using the method of payment used at the time of purchase.
7.3.5 Payment Terms
Payment is made immediately by the Customer for instant Bookings. The Customer will be informed of the total amount payable before they confirm their Booking.
8.1 General Conditions
It should be noted that the availability of the service is always subject to prior validation by Alfred, in writing and despite prior payment made by the customer. Given the nature of the services provided, Alfred’s operation may be subject to unforeseen events, preventing the services to be executed to the Customer. In such situation, complete refund will be made and a written notice will be sent out to customer.
When a Customer is interested in a Service, the Website allows them to book online immediately and pay online directly. The Customer is only the decision maker when choosing whether to accept the terms offered by Alfred on the Website.
8.2 Booking confirmation
The reservation by the client will be made possible when Alfred's General Sales Conditions have been read and accepted by the client during the reservation process. The client will have to acknowledge having read and accepted the clauses of these General Conditions.
For online reservations, the box "I accept Alfred's General Sales Conditions" must be checked in order for the Client to proceed with the payment. Checking the box will have the same value as a handwritten signature of the Customer.
For reservations by email or telephone, a quote will be sent by email and the Customer will have to return it dated, signed and check the acceptance of the general sales conditions. Alternatively, the payment of the Quote submitted by the customer, will aknowledge the full acceptance of the present terms and conditions.
The Customer will be able to use the Services and Products only if his payment has been completed and the transaction has been validated.
The registration of the order is effective as soon as Alfred has generated an order number but the reservation will be final under two conditions: 1) the full payment by the User will be done and 2) a confirmation email sent by Alfred to the Customer confirming the price and the availability of the operational teams.
8.3 Booking payment
The payment being an essential condition of the contract, the order will be canceled for non-payment. This also applies to any rejection of payment, regardless of the cause. Before receipt and receipt of the full payment, Alfred is not obliged to perform its service.
In any case, the User is responsible for the payment of all agreed amounts for the products or services ordered. Are not considered as debt discharge: the delivery of a credit card number as the agreement of the payment center is not obtained or a transfer before confirmation of the bank of the User.
In the absence of payment by the User within the prescribed time, Alfred is entitled to cancel the reservation. If the payment turns out to be irregular, incomplete or non-existent, for any reason whatsoever, the reservation will be cancelled, the resulting costs remaining the responsibility of the User.
8.4 Errors
Alfred will not be responsible for any errors in payment or Booking confirmation linked to a Customer’s input error.
8.5 Transaction Conditions
The transaction is stored on computerized registers kept on Alfred and its partners' IT systems under reasonable security conditions and will be considered proof of communication, orders, confirmations and payments between the Customer and the Company. This information will be valid unless the Customer provides written proof to the contrary. These items will be stored on a durable and reliable medium, which the Customer agrees to consider as proof of the contractual relations between the parties, in accordance with article 1348 of the civil code.
The acquisition of Alfred Travel services when carried out by a Customer in the Terms and Conditions described, is governed by the general contractual conditions established herein including its Annexes.
The essential features of the Alfred’s services are those provided on the website and in these Terms.
The availability of the service is always subject to prior validation by Alfred travel (acceptance of the request for the provision of services);
The payment arrangements and time limits for the service provision are those contained in these Terms and Conditions, except where others are determined before the conclusion of the contract, that is, before acceptance of the service to be provided;
The Customer may exercise the right of free resolving within 14 days of the day of the conclusion of the service contract. To this end, the Customer may send an email to we-are-alfred@alfred.travel , communicating his decision to resolve the contract and will be reimbursed for the costs he had in the meantime.
10.1 Users’ and Customers’ obligations
Alfred bears sole responsibility for the adequate rendering of the service or services offered by them and displayed on the Website.
The Customer agrees not to ask Alfred to render illegal services.
In general, in the event of User's or a Customer’s non-compliance with the clauses of these Terms and Conditions, Alfred may refuse them access to the Website and/or to the services offered on the Website without the User or Customer being able to claim a refund or discount. Furthermore, Alfred reserves the right to refuse or cancel Bookings if Alfred deems the Customer’s use of his personal information to be abusive or suspects fraudulent use and to file for compensation and/or take legal action.
10.2 Obligations of Users
The User undertakes to comply with these General Conditions, namely:
a. To refrain from introducing, storing or disseminating through the site defamatory, obscene, libellous, xenophobic and/or any other content that violates the general principles of law and public order;
b. Not to use false identities and to answer the questions posed in the forms with truth;
c. To provide up-to-date personal data on the respective conditions so that Alfred can establish further contact.
Users are expressly forbidden to use messages or information that may be harmful, misleading, defamatory, obscene or violate, in any way, the right to intimacy or intellectual or industrial property of third parties or to the owner of the website.
Alfred reserves the right to delete any manifestation of contact made through the web page if it has reason to believe that the User has failed to comply with any of the obligations mentioned.
The User is responsible for the integrity of the data communicated to Alfred and commits to inform any changes to it.
10.3 Limitation of Alfred’s liability
Alfred agrees to do everything in its power for the Website to function in the best possible way and for the services offered by Alfred to satisfy Customers.
Alfred will not be liable in the event of an error or negligence attributable to a Customer, User, or any third party, or in the case of force majeure.
Alfred agrees to deal with any complaint written via email on the following email address: we-are-alfred@alfred,travel, the Alfred team will reply as quickly as possible.
Alfred is the owner of the copyright relating to all elements of the Website and associated websites including of all pages and documents published there by Alfred. All the elements accessible on the Website, including text, photographs, images, icons, maps, sounds, videos, software and databases, are also protected by intellectual and industrial property rights and other private rights or relevant usage rights held by Alfred, limited by any rights held by third parties.
Access to the Website does not entitle Users or Customers to any right over the intellectual property rights relating to the Website and the associated web pages, which remain the exclusive property of Alfred. Any violation of copyright may lead to prosecution.
It is strictly forbidden for the User or Customer to copy this information and data in order to publish, spread or sell it in any way, and/or to violate the rights, directly or indirectly, held by Alfred, by other Users or Customers or by third parties in any way.
It is forbidden for any legal person, or for any physical person acting on behalf of a legal person, to contact Users or Customers, or to retrieve part or all of the Website's database, or even to use the Website. This prohibition applies particularly, but not exclusively, to practices such as scrapping or the use of robots in order to extract or reproduce any element of the Website, including the range of products or services offered there, especially for commercial ends.
Any complaint about Alfred’s services must be made at the email address we-are-alfred@alfred.travel.
The claim shall include, where appropriate, the damage caused in particular and accurate quantification of the damage suffered. The receipt of the complaint will initiate the opening of an internal investigation process and Alfred will contact the Customer, by the most appropriate means, within a maximum of 2 days from the date of receipt of the complaint. The investigation process and the final decision on the complaint shall be taken within a maximum period of 15 days of receipt of the complaint or the date on which the missing elements are lodged.
The Customer undertakes to prevent any third party with rights in the goods from presenting or instituting any type of claim or legal action against Alfred due to the transport. It is entitled only to him/her to do so, under penalty of being held liable by Alfred for all damages resulting from the third party's action against Alfred.
These Terms and Conditions are governed by French law. Any dispute not resolved amicably within 60 days between Alfred and a User or Customer of the Website may be taken to the relevant court within the jurisdiction of the Court of Appeal of Paris.
1.1 Purpose
1.1.1 Raison d'être
While traveling in France, travelers may carry luggage, objects or personal effects, such as clothing, household linen, toiletries, books and sports equipment, assigned to a travel purpose as luggage, which they entrust to Alfred Travel for a fee as part of the Luggage Transfer service.
Luggage, Objects or personal effects whose transportation constitutes a commercial operation and those intended for sale are not accepted.
Alfred has developed a Handling and Luggage Transfer service aimed at individual or group travelers who need help with handling during their trip, and who want to have their luggage transported to their destination without taking on the physical constraints.
With this service, Alfred Travel undertakes to take charge of customers' luggage whenever and wherever they wish, and to deliver it to the address of their choice, to and from mainland France.
1.1.3 Limitation of the handled and transported items
Luggage is accepted for transport under the Luggage Transfer service if its packaging, volume and weight enable it to be handled and transported rapidly without difficulty or risk of damage by the agents in charge of operating the service.
The driver is obliged to pick up or deliver the luggage to the doorstep of customer residence and if necessary, to assist with handling, collection and delivery.
Only "ordinary" luggage is accepted at the time of order: soft travel bags and suitcases, rigid suitcases, backpacks. Luggage is listed according to the following indications:
Alfred offers two types of transfer and porterage :
a. Short Distance: Less than 50km
b. Long Distance: more than 50km
The service level and operational conditions will vary, depending of the distance between the pick-up and delivery point.
1.1.3 Labeling of the personnal items
All baggage must be labelled in such a way that it cannot be detached during transport. It must legibly show the name, address and telephone number of the sender and recipient. Passengers are also advised to padlock their baggage.
Luggage that does not meet the above criteria will be refused at check-in and will not be accepted by the carrier.
It is expressly agreed that the total value of each baggage item and its contents must never exceed 1000 euros. The customer therefore undertakes to check the value of each item of baggage before handing it over to the carrier for collection.
1.2 Object
These General Conditions of Use and Contractualisation apply to any and all commercial transactions established through the website or through email.
Thus, any use of services provided by Alfred Travel implies the full acceptance of these General Conditions of Use.
1.3 Scope
Customer will pick-up a slot at a time that’s convenient for them, given a plus or minus 30min time slot flexibility, usually 48 hours before their train/hotel/accommodation/flight departure or after arrival in France.
Alfred will collect/carry the luggage and deliver it to the address, at the date and time slot of the customer choice.
Alfred by default will deliver at the airport/train station entrance or at door step of a hotel or postal address. If customers wish a delivery within a building apart from ground floor, a fee will be charged and this must be notified to Alfred prior 48H prior delivery.
Alfred’s friendly agents, drivers or subcontractors will secure the bags, transport them, eventually store them and return them to the location of the drop-off selected by the Customer (Address, Hotel, airport or trains stations within its service area), within a plus or minus 30min time slot, usually shortly before travel.
Customer must take note that in the event of VIP transfers or delivery service chosen by the customer, giving no delivery flexibility or for long or short distance transfer, additional costs apply, and prices offer are done on quote, outside the booking system.
By purchasing services through the website or by any other means, the Customer accepts on its behalf or on behalf of any third party that has rights over the goods, the terms and conditions provided herein, without mandatory additional need to sign any other document.
With request confirmation for the provision of Alfred service, the Customer is entering into a transit contract governed by the Terms and Conditions provided herein and resulting directly from the applicable legislation.
3.1 General Conditions for Booking Confirmation
Booking only becomes effective and binding on both parties under those conditions:
Please note: Alfred reserves the right not to confirm the order in the event of existing disputes with the Customer, of total or partial non-payment of an order by the Customer, or of a card payment being declined by a banking organisation.
Alfred reserves the right to refuse to accept any reservation based on availability or in case of a price error. If necessary, an email notification will be sent to the customer to this effect.
3.2 Booking modification
All Bookings can be amended by the customer up to 48 hours before the Scheduled Time. However, the customer must note, the amendments may be subject to additional charges for service changes.
We will endeavour not to cancel or change your Booking once it has been accepted. However, from time to time it may be necessary, and we reserve the right to do so.
3.3 Booking Rejection & Mandatory information
We reserve the right to reject or subsequently cancel Bookings at any time where we believe there to be miss-use of our Services by you or a third party for commercial gain.
You must provide Alfred with valid contact telephone and email details in order to ensure that contact is possible at any time for updates, amendments or alterations to your booking. In the event, necessary information is missing, Alfred will reject the booking.
4.1 Customer right to cancel
Cancellations must be made 48 hours or more before the booked collection time to be eligible for a refund. Bookings cancelled after Bags/Items/Luggage have been collected are not eligible for a refund. Additional costs may apply to repatriate Bags at a different time/date from initial Booking.
Booking cancellations must be made via the Customer’s online Alfred’s account or directly through the Alfred Customer Services Team by email. Last minute email requests for cancellation may not be upheld due to service centre response times.
A Booking cancellation is only confirmed and complete when Customer receives a cancellation confirmation email from Alfred.
4.2 Alfred right to cancel
Alfred reserves the right to cancel a Booking if the Collection or Delivery Address provided at the time of Booking is not an existing delivery address and if we are unable to validate the address following your Booking.
If Alfred is unable to validate the address provided, we will notify the customer by email or Telephone as soon as possible.
Alfred also reserves the right to cancel any Booking in accordance with the herein terms and conditions and customer failure to comply with any of the clauses.
4.3 Cancellation procedure
Cancellations may be made without justification.
To cancel a confirmed Booking, the Customer email we-are-alfred@alfred.travel and express his/her wish to cancel. Alfred will confirm the reception of the email and cancel the service if the cancellation is in line with the above-mentioned rule.
The Customer declares for all legal and unreserved purposes that it accepts the terms and limitations of Alfred’s liability under the terms set forth herein.
5.1 Customer identification
Customer must provide a photographic ID to the agent at collection luggage and sign a bill of collection stating: date, hour and delivery address, number of bags.
Alfred will only accept and deliver the Bag for the person being identified as the Customer during the booking.
5.2 Luggage Ownserhip
By making any request for service, the Customer warrants that he/she owns or legitimately owns the goods to be transported and assumes any liability for it, including, but not limited to, its content, before any national or international authorities and/or third parties who may claim any rights in them for any reason.
5.3 Luggage content & Prohibited Items
5.3.1 The Customer’s Obligations
Customers declare that they are fully aware of the content of all of their Baggage/Luggage/Items.
Customers undertake not to leave their belongings unattended from the time when they pack it and not to accept items from any other person.
Customers undertake not to travel with Baggage entrusted to them by a third party.
Customers are advised to ensure that his Baggage is properly and securely packed and protected in suitable containers so as not to damage the objects and materials in his Baggage as well as third party belongings or property.
5.3.2 Legal Health and Safety Prohibited items
Customers guarantees that the goods/Items to be transported or stored by Alfred do not contain goods contrary to, or restricted by the applicable regulations/law/morality and good customs in any departure, arrival or transit State or State over which the goods/items will transit to or from, including in particular:
5.3.3 Alfred storage and transportation Excluded items
Alfred does not accept and does not generally carry valuable, living or dangerous goods. Constraints in terms of size and weight for safety reasons during transport are in place.
Fields of application:
Luggage includes suitcases and bags of all kinds, sizes and weights, with or without wheels, as well as foldable buggies, that a Customer wishes to Alfred.
List of excluded items :
• Luggage exceeding a unit weight of 25 kgs,
• Baggage with a height, width or depth exceeding 1.50 meters,
• Metal trunks,
• Important personal effects such as keys, wallets, identity documents, passport, driver's license, handwritten documents, property titles and other official documents, business papers, travel tickets, credit cards, cash or any other means of payment, securities etc.,
• Mobile phones and smartphones, digital tablets, digital readers, laptops or not, cameras and all photographic, radio, sound or image recording or reproduction devices as well as their accessories,
• Any good whose unit value exceeds €1000: luggage and luxury bags, watches, fishing rods, golf clubs and more generally all sports equipment, clocks, porcelain, earthenware, trinkets and decorative objects, carpets, paintings, tapestries , furs, books, musical instruments, housewives, collections (is considered as a collection, the gathering of objects of the same nature, having a relation between them and being the object of a quotation between collectors) etc.,
• Metal or precious stone jewellery, fine pearls, works of art,
• Anything fragile: crockery, porcelain, earthenware, etc.,
• Food or perishables,
• Medicines,
• Prostheses of all kinds, glasses and contact lenses,
• Cigarettes, tobacco and tobacco products,
• Liquids, wines and spirits,
• Chemicals, toxic or dangerous,
• Mouldy, polluted or contaminated objects or goods,
• Firearms, ammunition, explosives, fuel and fireworks,
• Radioactive or dangerous materials,
• Liquid fuels (eg LPG, FOD, heavy fuel oil and similar products….),
• Combustible gases (eg acetylene, methane, butane and propane, hydrogen…),
• Flammable liquids,
• Illicit substances,
• Living beings (animals, plants or others),
• Waste,
• Stolen or illegally held goods or merchandise,
• Goods stored for commercial purposes,
• Merchandise,
• Computer files except blank information media.
5.4 Booking commitments
You agree to be present at the agreed times as set out in your Booking and if you fail to do so the procedures set out in Section 10 and 11 of the annexes 1 shall apply.
The Client is responsible, in addition to the terms provided herein, for all costs and losses resulting from the inaccuracy of the information provided to Alfred at the time of the reservation.
Whenever there is a situation of the impossibility of fulfilling the contract, Alfred Travel must ask for instructions from the Customer or the person indicated for this purpose, in accordance herein. However, if it is not possible, in good time, to obtain such instructions and, consequently, to return the goods, Alfred Travel will take the most appropriate measures for its preservation. Alfred is entitled to reimbursement of all costs caused to it by the application for investigation, as well as its execution and conservation unless they are the result of Alfred’s absence.
The Customer acknowledges to Alfred the right to retain the goods transported as a guarantee of the payment of all due and chargeable credits under the terms revised herein, in particular, all types of fees or costs and additional expenses.
5.5 Items/Luggage Dammages claims
In the event of apparent evidence manipulation or defect, the Customer, or the person he/she indicates for that purpose, must, at the time of reception/acceptance of service, formulate reservations indicating the nature of the loss or malfunction. In the absence of these reserves, it is presumed that the goods were in good condition and complete; nothing more the Customer or any other third party can complain in this regard.
In case of a non-apparent defect, the Customer, or the recipient of the goods, has 24H from the date of reception/acceptance to formulate reservations and communicate them in writing to Alfred Travel to the email address for complaints: we-are-alfred@alfred.travel.
Alfred also has the right to provide proof, in the event of damage, that the amount declared was higher than the Customer genuine interest at the time of delivery.
6.1 General Conditions
Alfred compels to handle and transport the goods under normal safety conditions for the type of goods that the contract’s subject concluded with the Customer. Alfred also obliges not to open the goods, except in a situation of imminent danger or in case of legal imposition.
6.2 Start and End of Liability & responsibilities
The liability of Alfred is engaged from the moment the Customer signs the Proof of Collection, the day the items are transferred under Alfred’s care.
Until the delivery of the goods is completed, Alfred, regardless of whether the transport is provided by itself or by a third party contracted by it, assumes, in addition to any liability that may be required of it, and following the applicable law, in each specific case, the following contractual responsibility.
The liability of Alfred ends the moment the Proof of Delivery is signed by the Customer or by a Third party priorly agreed in writing by the Customer and duly communicated to Alfred. In the event that no signature is possible, Alfred will send a photo proof of delivery by email to the customer.
After the delivery of the goods in the terms indicated by the Customer in the request, Alfred assumes no responsibility for damage, loss, theft, or robbery, except in the cases expressly provided herein.
6.3 Alfred’s General Liability limitation
Subject to the following provisions of this paragraph, our liability to the Customer for loss and/or damage caused by our negligence or breach of contract or otherwise which arises out of or in connection with the provision of or failure to provide the Services or their use by the Customer shall be limited as follows:
6.4 Liability and events outside our control
Alfred shall not be liable for any failure to provide the Services arising from any event outside our control or any action by you or any third party including:
• failure to provide accurate information at the time of booking and provide relevant documentation and photographic ID at the time of collection and/or delivery;
• failure to meet national security requirements.
• Failure from the Customer to attend the collection or delivery of your Bag at the agreed times as specified in your Booking.
• national or local disruption in ground, railroad or road network;
• The actions of Customs, the Border Force, the Police Force, any other regulatory or governmental authority.
• Where the loss, malfunction, or delay results from circumstances outside our control, such as fortuitous or greater force situations, interruptions of the land-based transport networks, mechanical problems in the means of transport used or criminal acts.
• We shall not be liable for any damage to any Bag or its contents arising from any event outside our control or action by any third party.
6.5 Liability and cases of greater force
Alfred is not responsible for situations of force majeure, resulting from unforeseen events or natural forces beyond human control, which cannot be avoided or which prevent the performance of the service. These situations include natural disasters, pandemics, terrorist attacks, wars, epidemics, strikes, accidents and others. When this is the case, Alfred will take the necessary measures to immediately inform the clients of the circumstances and the foreseeable consequences of these impossibilities.
7.1 General Conditions
Alfred is responsible for returning the Luggage in the state in which it was dropped off. From the time of drop-off onwards, Alfred is the guardian of the items.
It is the Customers’ responsibility to ensure that all Bags are insured to the value of the contents of the Bags. Alfred does not insure any item individually, as we do not have access to details of their contents and value.
Alfred has taken out an insurance policy for Customers who have a confirmed Booking on the Website. This insurance covers the material value of the goods stored. Alfred is insured for damage, loss, deterioration, theft or robbery, in the amount of up to 1 000.00€ (one thousand euros), per unit of goods transported or 10 000.00 € (one thousand two hundred euros), depending on the customer’s choice made at booking.
In case of delay in delivery (except for damage, loss, deterioration, theft or robbery), the maximum compensation to be borne by Alfred shall not exceed €1000 in aggregate per Booking unless otherwise agreed by Alfred in the light of specific cases.
In cases where the delivery of Bags is delayed by more than 24 hours, Alfred will re-imburse the Customer the reasonable cost of essential toiletries and essential clothing for every night they are left without access to their Bags for up to a maximum of 2 nights and maximum amount of 150€.
7.1 Luggage Insurance and Declaration of Interest
Insurance proposals will be made by Alfred at the time of the booking, therefore it is the Customer’s responsibility to choose appropriate insurance offer accordingly.
For all items for which the value exceeds the liability limits defined by the Terms and Conditions herein in the event of destruction, loss, damage or delay, Customers may either personally insure all their Baggage prior to the Service.
Customers have the option to make a Declaration of Interest limited to a certain amount to Alfred Travel and ask for a specific Insurance dedicated to their order. All Special Declarations of Interest must be made to the Customer to Alfred at least 5 business days prior to the service. This delay is required for Alfred Travel to propose appropriate quotation with its insurance company.
7.2 Insurance Claim policy
For this coverage to be triggered, the Customer must submit a complaint, through the proper means made available for this purpose, at the time of delivery of the goods or, as soon as possible. No complaint of any kind will be accepted more than 24 hours after the Luggage return time indicated in the Booking summary.
We shall, in any event, have no liability in respect of any claim for lost or delayed Bags that is not notified to us within 24 hours after the belongings/items/luggage have been given back to the customer.
The Customer shall describe in writing and in sufficient detail the nature and amount of the loss giving rise to the claim. Customer shall also provide documentation supporting the amounts of the loss within an additional five (5) days.
In the event of damage, the Customer must inform Alfred immediately via email to we-are-alfred@alfred,travel specifying the Damage.
7.3 Limitation of the Insurance Policy
We shall, in any event, have no liability in respect of a failure from the customer to comply with herein terms and conditions. In such cases, no reimbursement nor compensation will be made. Additional may apply in accordance to section 9 and 10 of the annex 1. The customer is such cases will bear alone the costs in respect of any claim for lost or delayed Bags due to his negligence.
Once the amount of the compensation has been paid to the Customer, in accordance herein, nothing more can be claimed to Alfred regarding the loss or breakdown of the goods. The payment of all damages will be made by bank transfer to the account to be indicated by the Customer.
8.1 Right for search
Suitcases and other personal belongings entrusted to Alfred will not be opened and/or searched by Alfred without the customer's consent, except if and when we are required to do so by customs, border forces, police or any other regulatory or governmental authority.
For security/safety reasons and/or on the request of the authorities, the Customer may be asked to undergo a search or a scan of their Baggage (using X-rays or another technique). If a Customer is not available, their Baggage may be scanned or searched in their absence, with a view to checking, in particular, whether it contains the items referred to in article 5.3 “Luggage content and prohibited item” in the herein terms and conditions. If a Customer refuses to comply with such requests, Alfred may deny them and their Baggage carriage.
Alfred reserves the right to, in case of certain doubt, require the opening of the goods before its reception and also to submit them, whenever it deems appropriate, to necessary safety screening care, in particular through the use of X-ray equipment. The Customer expressly accepts for all appropriate legal purposes, that the goods to be transported can be examined under these conditions.
8.2 Right to Refuse luggage or items
Alfred may, for security and/or safety reasons, refuse to carry or continue to carry a Customer’s Baggage if it contains the items listed in Article 10.1.2. or if the Customer has failed to comply with the obligations defined in article 5.3 “Luggage content and prohibited item” in the herein terms and conditions.
Alfred may, in particular for security, safety or hygiene reasons, refuse to carry any item that is incompatible with road or pedestrian carriage because of its dimensions, shape, weight, contents, configuration or nature, or refuse to continue to carry them, should they be discovered during a journey.
9.1 Booking verification
For this Service, a booking summary is sent to the client upon validation of the booking.
The summary includes: date and time of Luggage drop-off and pick-up, location of the drop-off, location of the pick-up, number of pieces of Luggage, total price.
This summary must be presented by the Customer to Alfred or Alfred’s contractors at the time of Luggage drop-off and at the time of pick-up.
It is the Customer’s responsibility to ensure the size and weight of their luggage are within their booked allowance on Alfred’s Website during booking. For health and safety reasons Alfred cannot transport bags over 25kg.
9.2 Pricing
The price of Alfred services is calculated based on a set of variants, namely: volumes to be carried (quantity and dimensions); kilometres to be covered between the collection point and the point of delivery; the date of collection and delivery; gas prices fluctuation; hours chosen for the collection point and the point of delivery; number of agents necessary to perform the service, operational availabilities, transportation means, tolls fees and possible discount amounts…
The price will be calculated automatically using the data entered by the Customer when filling out the form on the website. If they do not correspond to the truth, Alfred before collection of the goods, reserves the right to change the price by performing a new calculation with the correct data or not to perform the service at all.
Generally speaking, Alfred recognises two types of transportation:
9.3 Troubleshooting issues & Particular Conditions
9.3.1 Customer wants access to the items after collection or during the storage
Alfred may be able to dedicate an emergency team to accommodate customer urgently needing to access items collected or stored by Alfred. Customer for such service will be liable to pay a penalty fixed fee of 200€, in addition to the cost of the collection-delivery service.
Note: For long-distance transfers, meeting the customer can be problematic, as the route change may take longer to satisfy than delivery to the original drop-off point ordered by the customer. Feasibility and common sense must apply to what is, or is not, feasible.
Please contact : we-are-alfred@alfred.travel
9.3.2 Customer wants to change the conditions or itinerary of service
The Customer is solely and exclusively responsible for indicating the conditions of the service and must identify these elements thoroughly and fairly, at the time of the request of the service: the places of reception and delivery of the goods; the date and time for the reception and delivery of the goods; the contact person to whom to deliver the goods.
The Customer is not granted the right to suspend the transport, modify the place provided for delivery or designate a recipient other than the one indicated initially, without Alfred’s confirmation in writing. In such cases, Customer agrees additional fees may apply. The customer, if the request for modification intervenes 48 hours before the service, will be able to accept the additional expenses or cancel his order without expenses.
9.3.3 Customer misses the collection/delivery
In the case of a collection where the client does not show up at the agreed meeting point within 30 minutes after the scheduled time, Alfred reserves the right to cancel the reservation and, in these circumstances, no refund will be made.
In the event that the delivery is not possible until 30 minutes after the time previously set by the Client, Alfred's team will promptly contact the Client by all means of communication indicated at the time of the order in order to find a solution or to reschedule the pickup/delivery of the goods.
Specific case: if the flight or train arriving in France is significantly delayed, Alfred will do its best to modify the pick-up and delivery time to accommodate the Customer.
9.3.4 Customer “no show” policy
Exceeding 30 minutes of the stipulated time, and if it is still not possible to complete the service, and the rescheduling is not a reality within a maximum of 3 days, for a reason attributable to the Customer, the goods will be treated as "Unclaimed Goods", and the Customer will incur on the payment of all costs incurred for this purpose by Alfred.
After 30 days after receipt of the goods, the goods will be given as lost, and Alfred may proceed to the destruction of the goods using the most appropriate means to each specific case.
9.3.5 In case Alfred misses the collection/delivery
Suppose the collection and/or delivery are not possible to do up to 15 minutes after the time slot previously stipulated by the Customer, namely by no-show or delay Alfred agent. Alfred team will promptly contact the Customer through the means indicated for this purpose, in the request, to find a solution for the collection/delivery of the goods or to reschedule the same.
Exceeding 30 minutes of the stipulated time, and if it is still impossible to complete the service for reasons attributable to Alfred, rescheduling is not a reality for the Customer. It is the Customer’s right to leave the location and require that the goods be delivered to him/her elsewhere and at his/her choice, and Alfred will bear the expenses with the new delivery up to 1000€ per order and subject to the article 6 of the appendix 1.
9.3.6 Indicative Fees (not contractual) that may apply
Customers are aware that service level of Alfred depends on a lean and secure supply chain. Alfred’s has at heart to reach 100% customer satisfaction rate. To achieve that goal, the planning of Alfred’s agents takes into account miscellaneous events to give customers flexibility regarding the schedule. However, a major modification of an order or a no show on one booking, implies putting at risk other customers arriving, in transit and/or departing to airports/train stations.
Alfred will do its best to accommodate its clients with the most accurate costs. Alfred does not intend to pass on unreasonable costs to its clients, who may already be struggling to manage their travel itinerary.
That being said, customers must be aware, in case Alfred’s schedule is fully booked, we rely on selected co-contractors to make fast deliveries. The costs of such service are premium as the driver will be dedicated to accommodate the situation of Alfred’s customer.
This price range is indicative but representative of eventual costs.
10.1 Definition
Storage is an act whereby Alfred receives an item belonging to someone else (customer). Alfred is obligated to look after it and to return it at the time agreed in the Booking. Storage involves three elements: drop-off of a transportable item, obligation to look after the item and obligation to return it.
Alfred does not offer this service on its website. The Storage services are included within the scope of Delivery services. Storage duration of is meant to be less than 12 hours, duration between pick-up and same day delivery.
10.2 Responsibilities
The premises must be a private space used regularly by Alfred and where the Alfred use is authorized.
Alfred expressly agrees to keep the premises clean, enclosed, covered and off-limits to the public and to Customer.
Alfred reserve the right to check the contents of Luggage when it is dropped off and to refuse to store the Luggage if the Customer refuses the check or if its Luggage contents do not comply with terms and conditions (including its annex) herein relating to the nature of belongings stored. If Alfred refuses to accept non-compliant luggage, or if the Customer refuses to have their luggage checked, the reservation will be cancelled without reimbursement of payments made online by the Customer.
Alfred will take all appropriate measures to be able to identify the Luggage dropped off by each Customer and therefore to be able to return the correct Luggage to the correct Customer. Failing this, Alfred will be liable for any error when returning Luggage.
10.3 Booking
The Booking summary received by the Customer includes some recommendations such as using a padlock on the Luggage, for the Customer, or checking the content of the Luggage before being picked-up by Alfred.
10.4 Extra fees
By default, the following fees will be applied, in accordance with these conditions, in the event that baggage storage is required due to the customer's failure to collect/deliver the baggage.
Alfred reserves the right to revise these fees downward or upward on a case-by-case basis, in order to assess unforeseen or particular situations.
Condition :
Price per luggage per hour stored outside the booking condition of Delivery Services
Price :
5€ / hour and a maximum fee of 100€ / item stored per day
Alfred’s expert travel advisor team create Travel Guides and Tailor-Made Itinerary in capital/cities where the service available, to provide the customer with an authentic and tailored to his/her need travel experience. Based in Paris, we offer a local assistance for you to enjoy a seamless travel experience in France.
2.1.1 Products
Alfred creates two types of digital itineraries:
2.1.2 Booking process
To accept the quote and confirm your booking, you have to accept terms & conditions and pay the corresponding deposit via your Client space on www.alfred.travel.
An email will be sent to you, with a quick questionnaire to be completed as soon as possible. Later, an Alfred’s expert advisor will respond to your request generally within 48 hours, with a digital itinerary.
2.1.3 Booking validation
A booking is considered final when the booking is confirmed with payment of 100% of the itinerary amount.
Alfred will issue your booking contract and payment receipt no later than 2 days after the payment of the total amount.
Due to the “digital nature” of the itinerary, we offer no refunds, and every purchase is final.
The itinerary can only be used by 1 individual for their professional or personal usage. The itinerary is not allowed to be shared, copied, or redistributed in any way.
Posting a download-able link of the itinerary on the Internet is strictly prohibited and may be fully prosecuted of the law.
In accordance with Article L.121-20-4 of the French Consumer Code, an online booking cannot be retracted once the booking has been confirmed and paid. Hence, no refund will be made possible. If you encounter any difficulty, a Alfred advisor will be available to answer your questions.
Any request for a modification concerning the changes of activities, details, or interests by the Customer may result in application of additional costs. The failure by Customer to pay modification fees will be considered to constitute a cancellation/termination.
Upon approving the Alfred booking form, the price is firm, final and in euros.
6.1.1 Customer obligation
The person making the booking in the name and on behalf of all the participants in the trip undertakes to provide each traveller with the information regarding their preferences. Alfred may not be held liable for any error or omission in the supply of such information.
6.1.2 Alfred obligation
The itinerary is based on Alfred’s recommendations and is here to help the Customer in his travel to Paris. It is not exhaustive and may contain information that the Customer will not fully appreciate or agree with.
Alfred may not be held liable for any recommendation that the Customer will not enjoy or appreciate.
Alfred cannot be held liable for the consequences of the following events:
• Lost or stolen tickets for museums, ground transportations, shows…recommended in our itineraries.
• Change of opening hours, prices and availability of recommended places to visits (monuments, restaurants, etc…). Alfred makes everything possible to keep information as up to date as possible, but can’t be held responsible for changes, outside its control.
• Incidents or unforeseeable and insurmountable events caused by a third party outside Alfred such as: war, political unrest, strikes outside of Alfred, technical incidents beyond the control of Alfred, adverse weather conditions, delays, mechanical problems, and the loss or theft of baggage or other effects. Delays originating from the reasons specified above, as well as possible itinerary changes as a result, will not warrant any compensation whatsoever, including due to a change in the length of the original program. Additional costs as a result of the disturbance (such as taxes, hotels, cars…) are to be paid by the client.
Alfred acts as a distributor and renter of electronic devices and goodies, facilitating the Customer’s journey in Paris. The Welcome Kit is a property of Alfred and is given to the Customer for a limited period previously agreed by both parties, and as specified in following sections.
The Welcome Kit service is composed of two sets of items : Items for rental (to be returned by the customer) and Gifted items (offered to the customers, as goodies to keep).
Inventory of the “Items for rental” :
Inventory of the “Gifted items ”:
Customer shall not:
• use any Equipment or Services for any purpose that is abusive, illegal or fraudulent; or
• do anything that causes the "rented" equipment and elements to be impaired or damaged.
Customer agrees to the rental terms as stated in the Agreement. Except as otherwise provided therein, the following shall apply:
Equipment will be delivered in accordance with Section 8 of the annex 3. Upon delivery, the Customer shall promptly inspect and test the Equipment. The Customer shall promptly notify Alfred of any non-conformities detected upon such inspection or during later use. Unless Customer is a Consumer, it shall, in the absence of such notice, be deemed to have approved of such non-conformities. The Customer shall at its own cost:
a) assume all responsibilities as the possessor and user of the Equipment;
b) hold Alfred harmless of (i) any public or private cost, fees, levies and/or taxes, arising from holding and/or using the Equipment, and (ii) any claims asserted by third parties, including public authorities, in connection with its use, operation or holding of the Equipment, except to the extent that such claims are Imputable to Alfred;
c) maintain the Equipment free of any security interest, encumbrance, or any other third party interference,
d) reasonably protect the Equipment against the risk of destruction, damage, and/or loss through fire, theft, burglary, electricity and/or water;
e) maintain the technical environment for operation of the Equipment in accordance with the accompanying documentation;
f) maintain the Equipment in an orderly and functional state, and arrange for repair of any damage to the Equipment which is Imputable to the Customer.
Risks with respect to regular wear and tear, and/or damage or loss caused by Force Majeure will be borne by Alfred, and Alfred will promptly repair any such damage which materially impairs the function of the Equipment and/or replace Equipment lost due to such circumstances.
Upon termination of the Agreement, the Customer shall promptly, at its own cost and risk, return the Equipment to a delivery address within France specified in the order confirmation. Prior to return of the Equipment, the Customer shall at its own cost, restore the original technical state of the Equipment and repair damage which is Imputable to the Customer. If Customer fails to do so, Alfred may, at Alfred’s option itself repair such damage and invoice the cost to the Customer in accordance with section 11 of the annex 3. The foregoing claim shall expire unless Alfred notifies the Customer of the claim in writing within two (2) weeks from return of the Equipment.
4.1.1 Service Availability
Alfred shall use reasonable endeavours to provide Customer with the Services and to ensure the security of Customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide an uninterrupted, fault-free service.
Alfred shall in particular not be liable, or otherwise legally responsible, where access to the Network is interrupted or limited due to a suspension (provided that this is temporary only); or downtimes of public telecommunication or power facilities; or special local conditions (e.g. use in trains or underground). Alfred’s Network Partner may suspend Services: (i) in order to carry out maintenance or testing of the Network; (ii) during any technical failure of the Network, (iii) when it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud; (iv) where it identifies Artificially Inflated Traffic; or (iv) due to Emergency Planning Measures. Alfred shall endeavour to keep all such suspensions to a minimum and shall give Customer notice of such suspensions where reasonably practicable.
4.1.2 Daily Quota and reduced Speed
Daily Quota
The daily quotas is 2 Go per day of internet usage, limited to 5 simultaneous connections.
If the customer uses more than his quota, the speed could be drastically reduced and Customer may have very limited access to the Service.
Limitation of the service
The User may be using the device within the European Union during the duration of the rental, but a different pricing will be applied compared to French territory, as stated in section 6.1.4.
The User is forbidden to use the device outside European Union limit and the penalty and cost implied by a misusage of the service, will not be limited to any amount. A surcharge of 50% of the real cost will be billed to the Customer.
Consumption monitoring
It is the Customer’s responsibility to track his consumption using tools on his equipment (smartphone, tablet or laptop). Alfred’s telecom partner usually makes the consumption reports available between 24 and 48h after the consumption, therefore the customer will be responsible of tracking his consumption.
4.1.3 Usage of the of Sim Card
The device could not be used with any other SIM card than the provided one.
5.1.1 Start and Duration of the contract
The service contract between Alfred and the customer takes place with the order at Alfred website https://www.alfred.travel and with the following assumptions by Alfred: the Welcome Kit may be rented by the customer for a specified number of days and requires the customer to pay a daily rental fee from the date of the rental start, to the date of return.
5.1.2 End of the contract
The contract ends as soon as the customer returns the Welcome Kit to Alfred. The customer is strictly forbidden to make changes to the devices/accessories/items or to change or remove any part of the devices/accessories/items related to the ownership of Alfred.
5.1.3 Suspensions of the contact
Where Customer is in breach of its obligations under the herein terms and conditions and its appendices, Alfred shall be entitled to suspend the Customer’s use of the Services. Before exercising this right, Alfred shall notify the Customer of its intention to do so where this is reasonably practicable, allowing an opportunity to remedy the alleged breach (where it is capable of remedy); otherwise Alfred shall notify Customer as soon as reasonably practicable after the suspension. During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.
6.1.1 Charges of use
a) Alfred states all Charges inclusive of VAT, unless specified otherwise.
b) Alfred maintains the right to debit the Customer the amount due for a late return of the Equipment in accordance with herein terms and conditions of the annex 3.
c) If Customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify Alfred of such dispute within 14 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much Customer considers is due.
d) Alfred may require a reasonable security, such as a credit card guarantee, from the Customer upon conclusion of the Agreement for claims under herein terms and conditions. For this purpose, Alfred will ask for authority from the card issuing company for an amount equivalent to the Replacement Fee. In the events described in herein terms and conditions., Alfred may use the credit card information to charge the Customer for the Equipment’s use, replacement or repair.
e) The Customer shall not be entitled to set off any of its claims against claims of Alfred, except where the Customer’s claims are undisputed or have been confirmed by final court judgment. Unless the Customer is a Consumer, the foregoing shall also apply to any right of retention under civil or commercial law, and in particular to any deductions from recurrent payments to Alfred based on alleged non-conformities of Equipment or Services. The foregoing shall not limit the Customer’s claim for repayment of any amounts paid but not actually owed to Alfred after such payment to Alfred.
6.1.2 Deposit and surcharge
Alfred will request an authorization for a deposit fee of EUR 250. This deposit will cover the cost of any damages and disappearance of rented items.
On the Start Date of the Rental, the Bank shall debit the agreed amount of the Deposit from the Customer’s Transaction account.
On the Return Date of the Welcome kit rental, Alfred shall refund the deposit to the Customer by transferring the deposit amount to the Customer’s transaction account. It may take up to 15 days for the Customer to receive the full amount of the Deposit in his bank account.
In case of extra fees (loss or damage), Customer will be charged 7 days after the end of the rental agreement. Calculation of the price of “damaged or lost devices” is explained under herein terms and conditions.
6.1.3 Charges for loss and damage
The customer is solely responsible for all loss or damage to the equipment during the rental period. For the case of loss or damage of devices within the Welcome kit, a deposit of EUR 250 must be secured and is retained in the event of a claim.
In case of a claim, the following amounts will be used:
Price EUR tax included (flat fee) – Loss or Damage:
Pocket Wifi : 130
Cables : 10
Power Bank : 50
Electronic Travel Case : 30
International Travel Adapter with USB : 30
Pocket Pal booklet : 30
Wooden box : 30
Speaker : 30
Luggage Scale : 10
Full Welcome Kit : 250
Late return fees (EUR tax incl. per day)
Pocket Wifi : 15
Cables : 2
Power Bank : 10
Electronic Travel Case : 5
International Travel Adapter with USB : 5
Pocket Pal booklet : 5
Wooden box : 5
Speaker : 5
Luggage Scale : 2
Full Welcome Kit : 35
6.1.4 Charges for mis usage of the Internet
In case customer do not comply with herein conditions of the annex 3, the following amounts will be used:
Flat handling fee for mis usage of the devices : 50€
Usage of the pocket wifi outside UE border : 40€/Mo
7.1.1 Late fees
If the equipment (including all accessories and user guides) is not returned to Alfred within the agreed upon timeframe and without having notified Alfred 24 hours prior to the end of the contract, an additional late fee of 30€ per day will be charged.
As soon as the customer has notified his wish to keep the Welcome Kit beyond the initial date, and this request has been accepted by Alfred, then the tariff conditions will continue to apply until the new end of contract date formally agreed between the parties.
7.1.2 Exceptional return by the delivery services of France
All returns must be at latest the business day following the rental’s end date. In the event the Customer fails to return part or all the devices of the Welcome Kit at the due date and under the conditions stated in annex 3, following terms will apply.
The equipment must be returned using a 3 days max shipping method. This shipment method must be paid for by the customer.
Sending back the equipment is the customer’s responsibility, and for this the customer should choose an “express” delivery option.
The address for the shipment is:
Alfred – Guz Biz International
8 route de Samois
77210 Avon – FRANCE
In the event that Alfred receives the equipment, or any portion of the equipment, three business days after the specified rental end date, the customer will incur a daily penalty fee of EUR 35 until the date the equipment is received. If for any reason the customer is unable to return the equipment to us, including but not limited to the equipment being lost or stolen during the rental period, the customer should contact Alfred immediately via email to we-are-alfred@Alfred.travel, so that additional late charges are not incurred.
For any complaints regarding the late fees the customer must provide the confirmation of the return of equipment to Alfred to ensure that the equipment was sent back as the customer claims.
The Welcome Kit may be delivered at the Customer hotel, apartment, or rented accommodation prior their arrival.
8.1.1 Return location
The Customer is obligated to follow Alfred instruction to return the Welcome Kit and shall not give it to anyone else not specified in the instruction.
All returns should be done at the location of the delivery, unless agreed otherwise in written by Alfred’s Team.
8.1.2 Failure to return all or part of the items
The Customer commits to return all the elements that are listed in the Welcome Kit section 2 of the annex 3, including the support that is used to contain all the Elements. The customer assumes all risk of loss and damage from the return of all equipment.
If the Customer fails to return one or more of the elements, Alfred may charge him additional fees.
The Customer is obligated to return the Welcome Kit to Alfred or a mentioned third party in working order and good physical condition. The Customer is advised to take a photo of the Welcome Kit before returning it.
In the event of an Element part of the Welcome Kit not being returned or broken, the Customer shall compensate for the expense incurred to Alfred as stated in Section 11 of the annex 3.
Alfred shall withhold the expenses incurred of the Deposit Transaction from the Deposit amount to be refunded.
If the customer leaves France without returning the device, it is his responsibility to ship it as soon as possible. It is then his responsibility to pay for the international return shipping charges and the late fee.
Device should be shipped to:
The address for the shipment is:
Alfred – Guz Biz International
8 route de Samois
77210 Avon - FRANCE
For any complaints related to the Alfred return policies the customer must be able to proof the shipment.
The items rented in the Welcome Kit, shall always remain the property of Alfred. Any notes on the devices may not be changed or removed or be disguised. The customer is only entitled to use the device for purpose stated in this contract.
Any use of the items’ contrary to the purposes described herein is prohibited. It’s strictly forbidden to customer to remove or change any parts of the device.
The customer must use the device carefully. The customer must pay for damages on the devices.
10.1.1 Cancellation and refund
The customer may cancel any reservation until 48h before delivery.
10.1.2 Modification policy
It’s not possible to modify or shorten his rental.
In the event a customer wishes to extend his rental, prior request must be done to Alfred’s team, 24h before end of contract. In case the Customer fails to advise Alfred’s wishes to extend the contract within the requested delay, an extra fee will be applied as stated in the section 7 of annex 3.
10.1.3 Procedure For any modification or cancellation
The Customer must contact Alfred directly by indicating the Order number communicated on the confirmation email. Alfred will confirm receipt of the cancellation or modification request. In the absence of such a document, the request for cancellation or modification is considered not taken into account by Alfred.
In the event of cancellation or modification by the Customer, and after deduction of the sums due to the distributor (taxes, cancellation / modification costs, postal charges and insurance), Alfred shall reimburse the Customer within a reasonable time all sums previously paid. The cancellation or the modification of the order for whatever reason does not exempt the Customer from the payment of the sums of which he is indebted with the Distributor.
No insurance is included in the prices offered on the Website. Alfred offers insurance for a deductible reduction.
For any damage or loss of the Product, the Customer will be offered the choice to subscribed to an insurance.
In case of subscription to the insurance, the Customer will be liable for a reduced amount and not 250 € as stated in section 6 of the annex 3 Alfred will debit the relevant amount on the payment card registration during the transaction. The insurance service will be billed per day of rental as followed :
Extra cost:
Less than 5 days : 4€/day
between 5 days and 10 days : 3€/day
More than 10 days : 2€/day
Franchise & liability of the Deposit in case of loss :
Less than 5 days : 100€ instead of 250€
between 5 days and 10 days : 80€ instead of 250€
More than 10 days : 50€ instead of 250€